Frequently Asked Questions
Everything you need to know about your Biosanté shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are Biosanté materials sustainable?
Yes, we are committed to ethical fashion. We use high-quality organic cotton, recycled fibers, and eco-friendly dyes to ensure our garments are as kind to the planet as they are to your skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my garments?
To maintain the longevity of your clothing, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every garment.